IT operations
technicians

Description

IT operations technicians are responsible for the day-to-day running of IT systems and networks including the preparation of back-up systems, and for performing regular checks to ensure the smooth functioning of such systems.

Tasks

administers, monitors and supports internal/external networks, servers, email, database and security systems
configures and sets up new server systems
schedules and performs system maintenance tasks, such as loading user applications, programs and data
analyses systems and makes recommendations to improve performance
identifies problems, agrees remedial action and undertakes emergency maintenance if required
performs server backup and recovery operations and restarts systems following outages
acts as a liaison between users, outside suppliers, and other technical teams.

Educational Requirements

Entry is possible with a variety of academic qualifications and/or relevant experience. Entrants typically possess GCSEs/S grades and A levels/H grades together with appropriate NVQ/SVQ (Levels 2, 3 or 4) or an equivalent vocational qualification. Some employers may demand a relevant degree. Training is provided off- and on-the-job supplemented by specialised courses. Postgraduate and professional qualifications and apprenticeships in some areas are available.