Contact
Us

FAQs

Be aware, the college closes for Christmas from 12pm on Thursday 11 December and reopens on Monday 5 January 2026 at 08:30am.

During the closure, you can still contact us for general enquiries on weekdays until Friday 19 December. Our lines will be open between 9am – 4pm during this period, with an earlier finish of 12pm on Friday 19 December. 

During this period, please check out our FAQs below as we may already have the answer for you.

Check out our FAQs

 

Contact us

All college campuses close for the Christmas break at 12pm on Thursday 11 December 2025 until Monday 5 January 2026. Between Friday 12 December and Friday 19 December, you can still contact us for general enquiries. Our lines will be open between 9am – 4pm during this period, with an earlier finish of 12pm on Friday 19 December. Any enquiries received after Friday 19 December will be responded to when the College reopens in the new year.

01923 812345

This email address is being protected from spambots. You need JavaScript enabled to view it.

Stay in touch

 CHRISTMAS BREAK SUPPORT SERVICES 

If you need any support over the Christmas period there are a number of support services you can can contact below.

  • Health Assured
    College has funded a 24/7 free telephone support line. Call 0800 028 3766 for access to trained counsellors. We've emailed all students their unique access code for this service.

  • Your GP
    It is important that your doctor is aware of your symptoms, as being your primary care service, they can offer you access to wider treatment and medical support.

  • The A&E Department
    If you are very concerned about your own or someone else's imminent safety, you should go to the A&E department at your nearest hospital or call 999. You can also call 111 for medical advice.

  • Childline
    Trained Childline counsellors there for young people 24 hours a day, everyday of the year. Telephone: 0800 1111 (Freephone from mobiles and landlines).

  • Samaritans
     Trained Samaritans are available to talk through your concerns, worries and troubles any time, day or night. Telephone: 116 123 (Freephone from mobiles and landlines)

  • Papyrus
     Trained counsellors are there for anyone under 35 between 9am – 10pm weekdays and 2pm – 10pm weekends. Telephone: 0800 068 41 41

 CHRISTMAS BREAK FAQs 

 

 

  • Can I contact the College during the break?
    Our campuses will be closed, but you can contact us by telephone or email for general enquiries and IT support between Friday 12 December and Friday 19 December: 

    Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

    Admissions Phone: 01923 812345 

    IT Helpdesk: 01923 812424

    Our phone lines will be open on weekdays between the hours of 9am-4pm during this period, with an earlier finish of 12pm on Friday 19 December.

    Enquiries received after Friday 19 December will be responded to when the college reopens in the new year.

  • I need to reset my password for my college account, how do I do this?
     Simply visit www.office.com and attempt to sign in with your college email address – you should then select the ‘forgotten my password’ button and you will be prompted to reset your password. Please note that this will only work if you have already set up multi-factor authentication. If you have any more issues, IT will be available on weekdays between Friday 12 December and Friday 19 December.

 

 

 CHRISTMAS BREAK SUPPORT SERVICES FAQs 

  • What support services are available during the Christmas break?
    If you need any support over the Christmas period, there are a number of support services you can contact below:

    • Health Assured - College has funded a free telephone support line. Call 0800 028 3766 for access to trained counsellors 24 hours a day, 7 days a week. Please add code MHA 197653.
    • Your Doctor - It is important that your doctor is aware of your physical or emotional concerns, as being your primary care service, they can offer you access to wider treatment and medical support.
    • The A&E Department - at your nearest hospital or call 999 if you are very concerned about your own or someone else's imminent safety. You can also call 111 for medical advice.
    • Childline - Trained Childline counsellors are there for young people 24 hours a day, every day of the year. Telephone: 0800 1111 (Freephone from mobiles and landlines).
    • Samaritans: 116 123 (free, 24/7 for any concerns).
    • Papyrus - Trained counsellors are there for anyone under the age of 35, between 9am - 10pm weekdays, and 2pm - 10pm weekends. Telephone: 0800 068 41 41 or text 8824.
    • College Safeguarding Team: For urgent safeguarding matters, call 01923 812122 to speak with the duty manager.

 CHRISTMAS BREAK EXAMS FAQs 

  • When are the BTEC exams scheduled?
    Exams begin the week of Monday 5 January 2026. You should have received an official statement of entry via email confirming your exam date, time, and room.

  • What should I do if I have questions about my exam?
    Contact the Exams Office directly once the College reopens on Monday 5 January 2026. Please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 01923 812237.

  • How can I find out when my exams are?
    If you have exams scheduled for January, then you should have received a ‘Statement of Entry’ by email. This confirms the time, date, location and any access arrangements you have for your exam. You can also view the exams calendar in the College App, simply visit the app and select ‘Exams Calendar’ - if you have exams in January then you will be able to see them here.

 

 CHRISTMAS BREAK ON DEMAND LEARNING FAQs 

  • I need to reset my password for my college account, how do I do this?
    Simply visit www.office.com and attempt to sign in with your college email address, you should then select the ‘forgotten my password’ button and you will be prompted to reset your password. Please note that this will only work if you have already set up multi-factor authentication.

 CHRISTMAS BREAK ADMISSIONS FAQs 

  • Can I apply or enquire about courses during the break?
    Yes, you can contact the Admissions Team between Friday 12 December and Friday 19 December via:

    Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

    Phone: 01923 812345 

    Our phone lines will be open on weekdays between the hours of 9am-4pm, with an earlier finish of 12pm on Friday 19 December.

    Enquiries received after Friday 19 December will be responded to when the college reopens in the new year.

  • How do I apply for a course?
     Applying for a course is simple, you can browse our courses by clicking here. Once you’ve found the course for you, simply click apply to start your application journey.

  • I’d like to book a part-time leisure course, how can I do this?
    We offer a range of leisure courses. Leisure courses will have the option to ‘Book Now’ on the course page. This will allow you to secure a place online – you will pay the fees via PayPal. Our Admissions Team will confirm your booking when the college reopens in January. Alternatively, you can call admissions between 12-19 December to enrol over the phone and pay by card.

  • I’m interested in an apprenticeship starting in January, can you help?
    Absolutely – we offer a range of apprenticeships at the college including Electrical Installation, Plumbing, Hairdressing, Motor Vehicle and Early Years. You can click here to view the apprenticeships section of our website and can submit an enquiry for your chosen apprenticeship if you have an employer. Our apprenticeships team will be in touch in the new year to discuss your next steps.

  • I’ve recently applied for a course, when should I expect to hear back?
    Our Admissions Team is on annual leave during the Christmas closure period. They will be back in the office when the college reopens on Monday 5 January. If you have applied over the Christmas break, please rest assured that the Admissions Team will be in touch with you as soon as possible to discuss your next steps.

 CHRISTMAS BREAK UCAS FAQs 

  • When is the deadline for submitting my application?
     This year, the UCAS equal consideration deadline is 14 January 2026 at 6pm. It is important for your application to be ready in advance of the deadline. This will allow us enough time for your tutor to complete your reference and for admissions to check if any changes need to be made to your application before submitting to UCAS.

  • How much does it cost to submit a UCAS application?
    The fee for all undergraduate applications is £28.95 in total. You will be asked to pay this fee when you submit your application to the college for review. If you currently receive free school meals or have done so within the last six years, please confirm this in your application and UCAS will waive your fees entirely. If you require financial support with paying this fee, please speak to admissions or student support in the new year.

  • How do I get a reference from my tutor?
    The Admissions Team are responsible for securing a reference from your tutor. However, you must submit your application to the college for review before this process can take place. When the college reopens in January, your tutor will complete your reference in good time ahead of the equal consideration deadline.