This apprenticeship equips you with the skills to support digital technologies in modern workplaces. You’ll learn to manage productivity software, digital communication tools, and office technologies essential for business operations.
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Entry Criteria
You will need to have GCSE Grade 4 or above in English and Maths. You should also have an interest in IT and digital systems, good computer literacy and good problem-solving skills.
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What will I study?
During the programme, apprentices will study:
- IT systems and hardware
- Networking fundamentals
- Cybersecurity principles
- Cloud services and data management
- Software installation and configuration
- Troubleshooting and problem-solving techniques
- Customer service and communication skills
- Business processes and digital environments
- Functional Skills in Maths and English (if required)
Training includes both workplace learning and structured off-the-job training with the college.
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Future Prospects
After completing this Apprenticeship, you can progress to:
- Level 4 or Level 6 Digital or IT apprenticeships (e.g. Network Engineer, Cyber Security Technologist, Software Developer)
- Full-time employment as a Digital Support Technician or IT Support Analyst
- Specialist roles in cybersecurity, networking or cloud technologies
- Vendor certifications (e.g. Microsoft, CompTIA, Cisco)
This apprenticeship provides a strong foundation for a long-term career in the digital and technology sector.