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Business and Management

Level 2 Customer Service Intermediate Apprenticeship

Introduction

This apprenticeship will help you develop excellent customer service skills, suitable for hundreds of job roles across the service sector. Wherever you work, you will face elements of customer service – working in offices, shops, call centres, hospitals.

This apprenticeship outlines a clear and practical understanding of the key elements to successful customer service and how to work in a customer facing role.

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