West Herts College

Entry Qualifications

Train to Gain NVQs are available free of charge to all employees aged 19-64 that do not already have a full Level 2 qualification. For more information click on 'Are you eligible' on the left.

Information about the course

This NVQ is ideal for employees working at a supervisory level. Learners must achieve 6 units in total - four mandatory units plus a choice of two from the optional units detailed below.

Core units

The following four core units are compulsory - covering the areas essential for success in this work:

• Manage your own resources
• Provide leadership for your team
• Develop productive working relationships with colleagues
• Ensure your own actions reduce risks to health and safety

Optional units

Tailor your course to your experience and skills with a choice of two units from the following:

• Encourage innovation in your team
• Allocate and check work in your team
• Provide learning opportunities for colleagues
• Resolve customer service problems
• Support customer service improvements

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