West Herts College

Course code: 9400

Entry Qualifications

Train to Gain NVQs are available free of charge to all employees aged 19-64 that do not already have a full Level 2 qualification. For more information click on 'Are you eligible' on the left.

Information about the course

This NVQ is ideal for employees working in an office environment.

The following two core units are compulsory - covering the areas essential for success in this work:

• Carry out your responsibilities at work
• Work within your business environment

Tailor your course to your experience and skills with a choice of three units from the following:

• Ensure your own actions reduce risks to health and safety
• Manage customer relations
• Manage diary systems
• Organise business travel and accommodation
• Deal with visitors
• Process customer financial information
• Operate credit control procedures
• Store, retrieve and archive information
• Use IT systems
• Use IT to exchange information
• Word Processing software
• Spreadsheet software
• Database software
• Presentation software
• Specialist or bespoke software
• Use a telephone system
• Operate office equipment
• Prepare text from notes
• Prepare text from shorthand
• Prepare text from recorded audio instruction
• Produce documents
• Work effectively with other people

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